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Terms and conditions

Clear and Simple - Terms and conditions - Truckmatedirect.com

1. Prices

Find any of our products cheaper in the UK with an authorised dealer within 7 days of purchase and we will refund the difference. *Auction sites & false advertising not included. We reserve the right to not sell at a loss.

2. Delivery

Items ordered before 3:00pm will be dispatched the same day. Items ordered after 3:00pm will be dispatched the following day.

3. Guarantee

All new Truckmate products are supplied with a one year no quibble repair or replace guarantee. We guarantee the above products to be free from defects for the duration of the guarantee and to replace the product if faulty in any way. Full conditions of the guarantee are enclosed with the product.This does not affect your statutory rights.

4. Sale

Products are not sold on a trial basis. All free gifts are subject to availability and may be substituted for similar items in the event of them being out of stock.This does not affect your statutory rights.

5. Right to Cancel

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. The customer must pay return carriage costs.This does not affect your statutory rights.

6. Overseas Customers

Our products are not legal in all countries and states. It is the customers responsibility of for any reason the product is seized by customs on route. The full cost of the product must still be met by the customer. The cost of any import duty or tax must be paid for by the customer.

7. Transactions

Our online shopping trolley is totally secure. When a customer shops using a credit card, that information is encrypted before it is transmitted over the Internet. The information is encrypted using the latest SSL (Secure Socket Layer) technology, which is a tried and tested and very secure industry standard.

8. Value Added Tax

 All our prices on the website are Inclusive of VAT. VAT, where applicable, is itemised at the end of the purchase transaction.

9. Fraud

All card numbers are verified to the card holder, anyone found using stolen credit card details will be prosecuted to the fullest extent of the law.